Due to some security concerns with a version of Java, certain browser vendors have disable Java directly in the browser. Once you have an updated version you will need to re-enable Java directly in your brwoser.
Sometimes older versions of Java will remain on your system and can pose a security risk. If you feel this is an issue run the Java uninstallation tool and then head to www.java.com to install the latest version:
If you have Mac OS X 10.6 or earlier, a recent update to OS X’s version of Java has disabled the execution of Web Start applications. To order photos or photo products you will need to enable Java in a few easy steps.
1 – In the Finder, look for ‘Java Preferences’. Once you’ve found it, double click to open up the java preferences:
2 – In the Java Preferences control panel, enable both the 32-bit and 64-bit version and enable applet plug-in and Web Start applications, as seen below. You can then return to your browser and refresh the page by either hitting F5 or by selecting the circular arrow near the address bar. Some browsers may have to be restarted.
3 – If you are worried about security issues related to Java, you can disable the Java applet by reversing the changes in steps 2 once you are done ordering. You can also leave Java active and simply verify in the SECURITY tab that only applications you’ve allowed are listed:
edited Nov. 5th 2012
Clearing your Browser's Cache
Modern websites are comprised of thousands upon thousands of files. Browsers try to speed up loading times by keepign some of these files stored locally on your computer. This is usually a very good thing but once in a while when a site or web application is updated, this will cause problems. If you are on this page, most likely you ran into one of these issues. The link below will offer instructions on how to clear the cache files for most popular browsers:
Once you have followed the instructions to clear your cache we recommend that you restart your browser, and visit the retailer website you were trying to order from.
edited Nov. 5th 2012
Issues ordering for people using Kaspersky Internet Security 2012
A recent update to Kaspersky Internet Security 2012 has caused some interference with ordering online photo products. These problems can include thumbnails not showing up properly or images not transfering properly when you drag them into a template, as shown here
There are three possible solutions to the problem:
1 - Update your version of Kaspersky Internet Protection 2012 to the 2013 version which does not cause problems.
2 - Temporarily pause the Kaspersky security advisor, as shown in the below screenshot:
3 - Temporarily disable 'proactive protection' from the Kaspersky settings, as shown in the below screenshot (Click for larger version)